JOB ROLE
salary
$60k - $70k
LOCATION
Austin
JOB TYPE
Contract
EXPERIENCE REQUIRED
3 Years
DEPARTMENT
Customer Care
About Us
Mahadeva AI is a forward-thinking AI service agency focused on helping businesses unlock real value through artificial intelligence. We partner with startups, growing companies, and enterprises to design and build intelligent solutions that automate workflows, enhance decision-making, and create meaningful digital experiences.
At Mahadeva AI, we don’t just implement AI — we craft solutions that align with your business goals. From strategy and development to deployment and optimization, our approach is rooted in simplicity, scalability, and impact.
We specialize in building modern AI products, including generative AI tools, automation systems, and data-driven applications that help companies move faster and work smarter.
Our mission is to make AI practical, accessible, and results-driven — turning complex technology into real-world business outcomes.
About This Role
You’ll be the first point of contact for users, ensuring a smooth and positive experience with Mahadeva AI products.
Responsibilities
Respond to customer queries via chat, email, or calls
Troubleshoot issues and guide users effectively
Maintain high customer satisfaction scores
Document common issues and solutions
Share feedback with product and tech teams
Requirements
Excellent communication and interpersonal skills
Problem-solving mindset
Experience in customer support or similar roles
Basic understanding of SaaS or tech products
"Working here has been an incredible experience for my growth both professionally and personally. The team encourages collaboration, new ideas, and continuous learning, which makes every project exciting to work on. I appreciate the trust and flexibility we have to experiment, solve real problems, and build solutions that actually make an impact. It truly feels like a place where talented people come together to create meaningful work."
Daniel Carter
Senior AI Engineer
10% OFF · MAHADEVA10